Helpdesk

Login questions

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I want to register again, but the system indicates that my e-mail address is already known in Ideaalnet.

  • You will receive this e-mail when you have already successfully registered once. Registration is then no longer necessary! Click on forgotten password to create a new password in order to log in successfully.
Tags: econocom, idn
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I want to login but the system indicates that my e-mail address is not known in Ideaalnet?

  • Probably your e-mail address is not entered correctly, we advise you to register again and please check your e-mail address.
Tags: econocom, idn
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I want to log in, but do not receive the SMS security code on my mobile?

  • You probably did not enter a mobile number when you registered or you entered a wrong telephone number. Please call our helpdesk, they can check and change this with you.
Tags: econocom, idn
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I did not receive an e-mail with login details after my registration?

  • Check your e-mail box, maybe the e-mail ended up in your spam box.
  • It may take a few minutes before you receive the e-mail, we ask for your patience.
  • You can still log in directly, the e-mail is only a confirmation of the log in details you provided.
Tags: econocom, idn
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How safe are my personal details in Ideaalnet?

  • Your data are safe within the school environment and are not visible to the supplier. Only the order(s) you have entered and paid for will be processed by the supplier for delivery, warranty service etc.
Tags: econocom, idn

Questions about your order

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I would like to order a different colour, but it is not on offer.

  • If the colour is not listed then unfortunately it is not available.
Tags: econocom, idn
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I have placed several orders by mistake, how can I change this?

  • Open, unpaid orders with status “Not active/waiting” can be deleted by clicking on the “Cancel” button. This can be found under “Orders”.
Tags: econocom, idn
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How can I remove products from my shopping cart?

  • Click on your “shopping cart”;
  • On the bottom left you will see a button with “back”;
  • By clicking on it, you will return to the webshop;
  • In the webshop, you will see which product/bundle you have selected (the selection button will bencoloured GREEN);
  • By clicking on the GREEN coloured button again, you will undo the selection.
Tags: econocom, idn